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Discreet, Direct Delivery

Privacy Policy

Effective Date: September 9, 2025

1. Introduction

Welcome to RX Lab ("we," "us," "our"). We are dedicated to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy details how we collect, use, process, and safeguard your information when you visit our website, purchase our products (including Semaglutide, Tirzepatide, and Retatrutide), or interact with our services and advertisements.

This policy is designed to comply with South Africa's Protection of Personal Information Act (POPIA) and to meet the stringent requirements of advertising platforms like Google and Meta (Facebook).

2. Information We Collect

We collect various types of information to provide and improve our service to you. This includes data that identifies you directly or indirectly ("Personal Information").

2.1. Information You Provide Directly

  • Identity & Contact Data: Includes your full name, shipping and billing address, email address, and telephone number.
  • Account Data: If you create an account, we collect your username, password, and other details required for registration.
  • Financial Data: We do not store your full credit/debit card numbers. All transactions are processed through secure, third-party payment gateways. We only receive transaction confirmation and billing details.
  • Transaction Data: Details about your purchases, including the specific products ordered, volume, pack type, order date, and price.
  • Communications Data: We collect information when you contact us for support, provide feedback, or communicate with us for any reason.
  • Sensitive Health-Related Data: By purchasing our products, you provide data related to your interest in specific health and weight-management compounds [5, 6]. We treat this information with the highest level of confidentiality and security. Your purchase history is considered sensitive data and is protected accordingly.

2.2. Information We Collect Automatically

  • Technical Data: Your Internet Protocol (IP) address, browser type and version, device type, operating system, and time zone settings [7].
  • Usage Data: Information about how you navigate our website, including pages viewed, time spent on pages, links clicked, and the path you take through our site [1].
  • Advertising & Tracking Data: We use cookies, pixels, and other tracking technologies to collect data about your interaction with our ads on platforms like Google and Facebook. This may include which ad you clicked to arrive at our site and whether you completed a purchase. This helps us measure ad effectiveness and deliver more relevant advertising.

3. How We Use Your Information

We use your Personal Information for the following purposes, based on a lawful basis under POPIA:

  • To Fulfill Our Contract with You:
  • Processing and managing your orders, from payment confirmation to delivery.
  • Arranging for specialized shipping, such as temperature-controlled delivery.
  • Managing your account and providing customer support.
  • For Our Legitimate Business Interests:
  • Improving our website, products, and services by analyzing user behavior.
  • Monitoring for and preventing fraud, security breaches, and other harmful activity.
  • Measuring the performance of our marketing campaigns and advertisements.
  • With Your Explicit Consent:
  • Sending you promotional emails and newsletters about new products or special offers. You can unsubscribe at any time using the link in the email.
  • To Comply with Legal Obligations:
  • Maintaining records for tax, accounting, or other regulatory purposes as required by South African law.

4. Advertising, Analytics, and Tracking Technologies

To market our products, we use third-party services like Google Ads and Meta Ads (Facebook/Instagram). These services use cookies and pixels to:

  • Serve Targeted Ads: Show you ads based on your past visits to our website (remarketing).
  • Measure Ad Performance: Understand which ads lead to purchases.
  • Create Lookalike Audiences: Find other users on these platforms who may be interested in our products.

We do not share your direct personal identifiers like name or email with these platforms for advertising, but we may share anonymized transaction data. You can opt-out of personalized advertising through your Google Ad Settings and Facebook Ad Preferences.

5. Data Sharing and Disclosure

We do not sell your Personal Information. We only share it with trusted third parties who are essential for providing our services:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, shipping couriers, IT and hosting providers, and marketing analytics platforms [6].
  • Legal & Regulatory Authorities: We may disclose your information if required by law, a court order, or a valid governmental request to comply with legal processes or protect our rights [7].
  • Business Transfers: In the event of a merger, sale, or acquisition of our company, your data may be transferred as part of the business assets.

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. Your Rights Under POPIA

As a data subject in South Africa, you have the following rights:

  • Right of Access: You can request a copy of the Personal Information we hold about you.
  • Right to Rectification: You can request to have inaccurate or incomplete information corrected.
  • Right to Erasure: You can request that we delete your data, subject to legal and contractual retention requirements.
  • Right to Object: You can object to us processing your data for direct marketing.
  • Right to Restrict Processing: You can ask us to suspend the processing of your data in certain circumstances.
  • Right to Lodge a Complaint: You have the right to file a complaint with the Information Regulator of South Africa if you believe we have not handled your data lawfully.

To exercise any of these rights, please contact us at Email: sales@rxlab.co.za, as@rxlab.co.za, & info@rxlab.co.za

7. Data Security and Retention

We have implemented robust security measures to protect your data from being accidentally lost, used, or accessed in an unauthorized way. We retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements [13].

8. Children's Privacy

Our products and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors [5].

9. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: sales@rxlab.co.za, as@rxlab.co.za, & info@rxlab.co.za
Address: Unit 8, HR Office Park, Groenkloof, pretoria, SA

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